Consent I require consent from the client. If a client lacks capacity or ability I will request consent from an advocate, appropriate professional or family members of the client, but will involve the client as much as possible in this process and with each consecutive treatment. Treatments are only ever conducted if it is safe to do so and if the client is happy to receive treatment.

Bookings are made in advance. Before your initial appointment, I will send you a welcome email (or a welcome letter by post if required). This will include a new client form and a cross infection information form. The new client form needs to be completed and returned as soon as possible. This ensures that I can prepeare thoroughly for your appointment and establish whether treatment is safe for you. I may contact you to ask further questions prior to your appointment and if appropriate work with you and other healthcare professionals in your best interests.

Consultation is a pre-requisite of initial therapy and is included in the treatment cost. Access to medical records for an initial consultation may be requested if appropriate. Written consent may also be sought from the same before any therapy is conducted if required.

Code of Practice The Little Massage Clinic follows an approved code of practice provided by the board of FHT and CNHC . Further details are available upon request.

Insurance a valid insurance certificate is held at all times and is available on request.

Safety a DBS certificate is held at all times and is available on request.

Payments / Cancellation fees I ask that your first treatment with me is paid for within 48hours of your booking. If this is not received, I reserve the right to cancel your appointment. All future payments for treatments should be made prior to or at the time of treatment at the latest. A minimum of 24 hours (more is appreciated) is required for cancellation of treatment otherwise the full fee will be payable. If clients re-book and keep their next appointment, the cancellation fee will be reduced to 50% of the original fee (this reduced rate does not apply to concessions). Although I provide a text reminder service, attending your appointment is your responsibility and this cancellation fee still stands even if you not not receive a reminder from me for any reason. All outstanding fees need to be settled prior to booking further appointments. If you do not show up for your appointment without cancelling in advance the full fee is payable.

Should a client’s or therapist’s safety be compromised by conducting a treatment, or should the client refuse treatment at any point, the treatment may be cancelled or cut short. Full payment will still be required as clinical time has been specifically allocated for that client.

If I am unable to keep a usual appointment, where possible, alternative appointment time(s) will be offered.

Blends and Products i.e. essential oil and cream preparations are supplied for the sole use of the recipient and are only to be used as directed under the therapy care plan or therapist instructions. These are provided as agreed and the client will be charged accordingly in agreement with the client or those responsible for the client’s care.

Client Notes client notes are made in the initial consultation and after every treatment and are kept in accordance with the GDPR.

The Little Massage Clinic takes health very seriously. Consultations minimise the risk of any adverse reactions as does the adherence to using any products in line with the therapist’s guidance. The client or their advocate then accepts any risks associated with the use of these products.

Guarantee The Little Massage Clinic makes no claim that any therapy given will improve, cure or diagnose any existing condition. Therapies are provided with the aim of improving current conditions, improving wellbeing and quality of life, but no guarantee is given or implied.

Terms and conditions may be subject to change at any time at the discretion of The Little Massage Clinic.

Should you wish to cancel, change the terms or frequency of treatments, it is your responsibility to inform The Little Massage Clinic as soon as possible. If you would like to discuss these terms, free to contact me:

Nicolle Mitchell I.T.E.C. Dip, MFHT
Holistic Massage Practitioner and Trainer
The Little Massage Clinic, Blue Lotus Therapy Centre, Workshops 2,3, Scorrier House, Scorrier, Redruth, TR16 5AU
Tel: 07899 944650
Email: massage4dementia@gmail.com