Consent I require consent from the client. If a client lacks capacity or ability I will request consent from an advocate, appropriate professional or family members of the client, but will involve the client as much as possible in this process & with each consecutive treatment.. Treatments are only ever conducted if it is safe to do so and if the client is happy to receive treatment.
Consultation is a pre-requisite of initial therapy & is included in the treatment cost. Access to medical records for an initial consultation may be requested if appropriate. Written consent may also be sought from the same before any therapy is conducted if required.
Code of Practice The Little Massage Clinic follows an approved code of practice provided by the board of FHT & CThA . Further details are available upon request.
Insurance a valid insurance certificate is held at all times and is available on request.
Safety a DBS certificate is held at all times and is available on request.
Payments / Cancellation fees All payments for treatments should be made at the time of treatment or as agreed. A minimum of 24 hours (more is appreciated) is required for cancellation of treatment otherwise the full fee will be payable. If clients re-book & keep their next appointment, the cancellation fee will be reduced to 50% of the original fee (this does reduced rate does not apply to concessionary rates).
Should a client’s or therapist’s safety be compromised by conducting a treatment, or should the client refuse treatment at any point, the treatment may be cancelled or cut short. Full payment will still be required as clinical time has been specifically allocated for that client.
If I am unable to keep a usual appointment, where possible, alternative appointment time(s) will be offered.
Blends and Products i.e. essential oil and cream preparations are supplied for the sole use of the recipient and are only to be used as directed under the therapy care plan or therapist instructions. These are provided as agreed & the client will be charged accordingly in agreement with the client or those responsible for the client’s care.
Client Notes client notes are made in the initial consultation, & after every treatment & are kept in accordance with the GDPR.
The Little Massage Clinic takes health very seriously. Consultations minimise the risk of any adverse reactions as does the adherence to using any products in line with the therapist’s guidance. The service user or their advocate then accepts any risks associated with the use of these products.
Guarantee The Little Massage Clinic makes no claim that any therapy given will improve, cure or diagnose any existing condition. Therapies are provided with the aim of improving current conditions, improving wellbeing & quality of life, but no guarantee is given or implied.
Terms and conditions may be subject to change at any time at the discretion of The Little Massage Clinic.
Should you wish to cancel, change the terms or frequency of treatments, it is your responsibility to inform The Little Massage Clinic as soon as possible. If you would like to discuss these terms, free to contact me:
Nicolle Mitchell I.T.E.C. Dip, MFHT, CThA
Holistic Massage Practitioner & Trainer
The Little Massage Clinic, Blue Lotus Therapy Centre, Workshops 2,3, Scorrier House, Scorrier, Redruth, TR16 5AU
Tel: 07899 944650